Service Center Operations Executive - Dyson Vietnam

Professionally and courteously handle inbound, outbound calls in compliance with client policies and directives.

Areas of Responsibility

1.    Customer Service Center:

a)     Receiving all calls from the call center and information from other sources.

b)    Able to collaborate with team.

c)     Ability to effectively manage time.

d)    Maintain customer database.

e)     Ability to explain the technical or complex simply to customers.

f)      Maintaining the inspection regulations and administrative processes.

g)     Ensuring the assigned tasks are completed.

h)     Active cooperation in optimizing the working processes to further enhance customer satisfaction.

i)      Receive customer feedback, proactively coordinate with related departments in case of negative feedback.

j)      Perform the other assigned tasks.

2.    Other Duties:

a)     Submit daily/weekly reports customers serviced, complete other reporting as necessary.

b)    Ensure all process activity is communicated and service levels are understood and exercised.

-        Have a foreign language certificate.

-        Knowledge of Customer Care, knowledge of social media.

Competencies: (Technical, Operational, Managerial, Human & Cultural Requirements)

-        Language: Vietnam and English

-        High level of customer service orientation required—a desire to help or serve others, to identify, meet and exceed their needs and expectations

-        Strong written, verbal and interpersonal communication skills

-        Experience using Microsoft Office, including Word, Power point, Outlook, and Excel required

-        Knowledge of Office programs will be preferred