Benefits

Job Description

Responsible for managing team of QAs
Data analysis and making designated reports/decks
Client & stakeholder management
Participating in internal & external calibrations
Communication to heighten awareness and focus on importance of positive customer experience
Making recommendations and driving improvement
Ensuring that internal policies, procedures, and compliance regulations are being followed
Reduce learning curve and help enhance product/process knowledge of new joiners.
Ensuring that internal policies, procedures, and compliance regulations are being followed

Graduated from College or above.
At least 1 year experience in QA for Call Center
Ensure that Process quality and training are delivered effectively in the stipulated timeline.
Evaluate process quality and take corrective actions which should be tangible
Evaluate effectiveness of T & D interventions
Design and develop Quality framework
Ensure uniform quality of training being delivered by all training teams in line with client requirement
Interact and streamline channels of communications with other Functions and Clients

Ho Chi Minh

38 Huỳnh Lan Khanh, Phường 2, Quận Tân Bình, TP. HCM