[Talentnet Academy] Operation Excellence – Learner Experience Lead

Ensure an excellent learner and client experience while effectively operating and coordinating Talentnet Academy’s training programs.

The role focuses on delivering seamless program execution, maintaining high service standards, and ensuring satisfaction for both learners and corporate clients.

1. Manage learner experience

• Design and manage the end-to-end learner experience across training programs.
• Handle class logistics, program coordination, and collect learner feedback to continuously improve program quality.

2. Manage client experience during program delivery

• Design and implement client service processes throughout the program lifecycle.
• Ensure corporate clients are satisfied with program delivery and overall training outcomes.

3. Operate and coordinate training programs

• Coordinate trainers and facilitators, manage training materials, and prepare all program logistics including classroom setup and learning activities.
• Ensure smooth program execution

4. Develop and standardize training materials

• Support the design of presentation slides, prepare participant workbooks, and standardize learning materials to ensure consistency and quality of training delivery

• Bachelor’s degree with major in Education, Business Administration, Hospitality Management, Human Resources, or related fields
• 4 – 6 years of working experience, preferred experience English language centers, Education / training providers, Hospitality industry, Insurance or service-oriented customer support roles
• Experience in training program coordination, learner services, or client service management is preferred