[TAN BINH IP, TAY THANH] Warehouse Customer Service Specialist

A warehouse customer service representative plays a crucial role in ensuring smooth warehouse operations and providing excellent customer service to clients. They act as a liaison between the warehouse and customers, handling inquiries, processing orders, and resolving any issues that may arise.

Operations

• Collaborate closely with customer/ relevant parties to ensure efficient and effective customer service.
• Communicate order updates, shipment details, and any potential delays or issues to customers.
• Conduct operations in line with agreed SOPs, work instructions.
• Supervise and coordinate inbound/outbound activities in warehouse.
• Input data accurately and prepare related documents for the shipment/order and complete all necessary records and reports in time.
• Ensure jobs are effectively assigned and properly completed based on arranged schedule.
• Optimize operations cost and improve customer service satisfaction by identifying area of improvement and implementinng enhancements, best practices.
• Respond to customer’s emails and handle complaints in system (RECAP) in a timely manner
• Perform billing and costing tasks via sending debit notes, required documents, etc
• Assist warehouse supervisor and warehouse manager in others tasks.
• Ensure individual and warehouse KPIs are being achieved.

Subcontractor Management

• Ensure that the KPIs are being achieved.
• Maintain relationship with subcontractors.

Quality, Health, Safety & Environment

• Assist in maintaining the security in the warehouse.

• Perform assigned tasks to support DSV meets its objectives, Comply with the QHSE policy and company regulations.

• MS Office skills.
• English reading and listening.
• Customer-focused mindset.
• Problem-solving and conflict resolution abilities.
• Knowledge of warehouse operations, logistics, inventory management.
• WMS/ SAP knowledge is a plus.
• Functional know-how in logistics including overall understanding of business processes and independencies