Benefits

Job Description

1. Market Technical Support (35%)

Organize regular technical training and assess technician competency in India.
Provide remote and on-site technical support during inspection, installation, and repair.
Implement training programs and competency standards assigned by the Team Leader.
Develop and update technical documentation for the assigned market.

2. Product Quality Management – Assigned Market (40%)

Guide the Arrival Inspection process for imported products in India.
Implement the EWA early-warning process for newly launched products.
Prepare MQRs, analyze root causes, and propose corrective actions for new issues.
Guide the assessment and handling of products returned from the market.
Collect data and prepare monthly product quality reports.

3. Market Management (20%)

Participate in weekly Sales–Service meetings and monthly service meetings with India.
Prepare and submit periodic service and quality reports.
Coordinate with the ASP partner in India to monitor issue resolution progress.

4. Coordination & Continuous Improvement (5%)

Coordinate with QC and R&D teams to analyze root causes and validate solutions.
Propose improvements to processes, documents, and products based on market data.

2+ years of experience in technical service or product QC, preferably in home appliances.
Experience in technician training/coaching and technical guidance.
Experience in defect analysis, reporting, and working with factories.
Overseas market experience is a plus.
Bachelor’s/College degree in Electrical & Electronics Engineering, Mechanical Engineering, or related fields.
Good understanding of water purifier structure, operation, installation, and repair.
Good English communication and working skills; willing to travel and work in India for extended periods.