Technical Service Manager (Chinese speaking & Writing)

Reports To

• Sales & Marketing Director

Job Overview

• The Technical Service Manager oversees, Technical Service, and provides input and feed back to Product development.

Responsibilities and Duties

Technical Service

• Visit existing and potential customers; prepare visit report, follow up actions
• Update customers’ line and test reports for internal and customer control
• Clearly communicate customer requests for order procedure/delivery to corresponding departments
• Work closely and exchange technical and product information with Technical Service Department
• Technical sales support for direct customers 
• Organise/conduct training of customers’ operators on-site or at Techno’s Technical Lab
• Pass sample requests and deadlines to Technical Department (for coated samples) or to Production (for liquid samples)
• Provide proper samples for colour matching to Technical Department
• Assure appropriate technical support to customers; organise and request reasonable resources
• Prepare and try various coating systems as per customer line configuration
• Provide all relevant technical data of customers’ coating equipment to R&D for proper development support
• Assure appropriate conduct and filing of visit and trial reports
• Administration of QA-tools for line assessment
• Preparation and testing of samples for customers in the Technical Lab

Product Development (Input & Feedback)

• Define/assign clear product & process development objectives. 
• Assist in development projects in collaboration with the responsible development engineer.

General

• Optimise, comply with & maintain processes/procedures in  
• compliance with ISO 9001:2015 
• Monitor and align the professional development and compensation of subordinates in collaboration with the Sales & Marketing Director
• Conduct regular progress review meetings with subordinates
• Motivate and coach subordinates. Encourage a learning culture in Techno
• Ensure good internal control to safeguard the company's assets
• Familiarise and fully understand Techno’s products and coating technologies
• Visit relevant local trade shows to gather information for technical knowledge

Work Ethics

• Demonstrate support and a positive attitude towards all colleagues & departments; avoid barriers from building up
• Contribute to the principal guidelines of the company’s mission in all daily activities

Qualifications

• Diploma or higher
• Computer literate
• Chinese speaking and writing
• Minimum of 1 year experienced in the related field.
• Strong leadership skills, independent thinking, strong organizational and planning abilities and excellent analytical and problem-solving skills are essential.
• Strong Interpersonal skills; team player and independent worker