TELESALES - CHINESE LINE – Night Shift (US Market) Prefer Chinese/Taiwanese origin

Outsource Solutions is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency.

With a customer-centric approach, Outsource Solutions continuously enhances the quality of our services to provide the best possible experience. At the same time, we foster a professional, transparent, and equitable working environment where every employee is valued and given opportunities for growth.

If you are looking for a stable workplace with abundant learning and development opportunities, Outsource Solutions is the ideal choice to accompany you on your career journey.

TASKS:

- Perform sales tasks according to company procedures and policies on new marketing data sets and the company's CRM database.

- Sell, clarify, advise, and care for customers regarding the company's products, systems, and services through support channels and develop potential customer relationships to achieve the highest customer satisfaction.

- Take responsibility for achieving assigned individual sales targets.

- Adhere to regulations regarding behavior, attitude, etc., when dealing with customers.

- Monitor and provide post-sales support to ensure effective customer service usage.

- Foster team spirit within the working group.

- Support colleagues in sales tasks when necessary.

- Perform other tasks as assigned by management.

-        Proficient in Microsoft Office, English communication & basic reading skill, basic CRM system.

-        High school diploma or higher (or equivalent certificates to ensure eligibility for a work permit) & minimum 1 year of experience in sales/telesales or customer care/financial services or related positions.

-        Fluent in 4 skills in Chinese (working directly with native speakers, using 100% Chinese, fluent in both traditional and simplified Chinese).

-        Preference given to candidates who are Chinese/Taiwanese origin and use 100% Chinese in communication.

-        Age range: 18-33, good health and willing to work night shift.

-        Excellent communication skills via phone, presentation, and negotiation.

-        Strong problem-solving and situational analysis skills.

-        Ability to manage time effectively, handle tasks, and demonstrate a high sense of responsibility in work.

-        Ability to thrive in a high-pressure environment and work effectively both independently and in a team.

-        Preference will be given to candidates who:

+       Can start working immediately, attend interviews, and start work promptly.

+       Have previous experience working in banks/financial organizations and possess a solid understanding of Chinese customer service practices in the US.

+       Diligent, enthusiastic, responsible, eager to learn.

WE CAN OFFER:

-        High salaries for high performance, official salary 22.000.000 VNĐ/month + bonus.

-        Work in a foreign-friendly and professional environment.

-        Full participation in social insurance according to government regulations.

-        Annual regular health check-ups.

-        Team building activities and a 13th-month salary based on the company's business performance.

-        Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.

-        The company provides all the necessary work equipment.

-        Training on software usage such as CRM, ZOOM as required by the company.

-        Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.

-        Separate resting area during lunch break.

-        Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.

-        Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

JOB DETAILS:

-        Employment type: Full-time (Night shift).

-        Industry: Financial services in the US market (No insurance, No lending).

-        Working hours: 21:00 – 06:00 or 23:30 – 8:30, 5 days/week according to the assigned shifts by management (working by US business hours).

-        Interview process:

+ Round 1: Screen CV & Phone Interview

+ Round 2: Cultural Interview & Test Chinese

+ Round 3: Professional Interview with Team Leader

+ Round 4: Offer letter