Wholesale – Key Account (Retail) (HOA - 000017_SHO-WHO-186-201-111-1)

- Sales Order Processing: Entering sales orders, verifying customer details, tracking delivery status, and ensuring timely delivery of goods or services.
- Administrative & Operations Support: Maintaining customer databases, updating records, filing sales contracts, and preparing routine sales documentation (invoices, proposals, quotations).
- Communication Hub: Serving as the primary point of contact for customer inquiries, resolving basic service or delivery issues, and relaying customer updates to internal teams.
- Reporting & Analytics: Tracking sales performance metrics, compiling weekly or monthly sales reports, and preparing presentation materials for management.
- Inventory & Logistics Coordination: Monitoring stock levels in coordination with warehouse/supply chain teams to confirm order fulfillment capacity.
- Cross-Departmental Liaison: Facilitating communication between sales, marketing, merchandising, finance and accounting (for billing/payments)

- Bachelor’s degree in Business Administration, Sales, Commerce, Supply Chain, or a related field.
- At least 2 years of experience in Sales Coordination, Sales Administration, Sales Operations, or a similar role; retail or distribution experience is preferred.
- Hands-on experience in sales order processing, documentation, invoicing, delivery coordination, and stock monitoring.
- Good proficiency in Microsoft Office, particularly Excel and PowerPoint; experience with ERP, SAP, or CRM systems is an advantage.
- Strong organizational and time-management skills with high attention to detail and accuracy.
- Good communication and coordination skills when working with customers and cross-functional teams.
- Basic analytical, reporting, and problem-solving skills.
- Good command of written and spoken English and Vietnamese.
- Proactive, service-minded, and able to manage multiple priorities under tight deadlines.