Agent Management Executive- Chinese

Objective:
Responsible for managing and optimizing end-to-end pick-up and delivery (PUD) processes. Ensure cost-effectiveness, efficiency, and on-time operations by collaborating with agents, internal teams, and external vendors.

Key Responsibilities:

1. PUD Agent Management (Vietnam, Cambodia, Myanmar):

   • Supervise daily pick-up and delivery operations; calculate monthly costs and report to Finance.

   • Monitor agent performance, handle exceptions, and support CS/agents.

2. Agent Quality Control:

   • Handle customer complaints, operational failures, and lost/damaged shipments.

   • Conduct training and meetings with agents; work with IT to fix API/system issues.

3. Cross-functional Coordination:

   • Work with IT, Sales, and Operations to resolve UPS-related issues.

   • Support shipment tracking, and seek new agents for better cost and lead time.

• Bachelor’s degree in Logistics, Business, or related field.

• At least 1 year of relevant experience (logistics or DHL preferred).

• Proficient in MS Office and Excel; Canva is a plus.

• Strong analytical, problem-solving, and communication skills.

• Good communication in Chinese (especially in the fields of logistics and import-export). Knowing English is a plus.