[Bình Dương - CANARY] OMNI CHANNEL LINE MANAGER

Job Description

1. Online sale management

- To develop and monitor key performance indicators ( Orders, Sales, Stock, price, …..)

- Assign, guide and supervise staff for planning, implementing and evaluating the results to ensure that all activities are operated well and on schedule.

- Oversee the resolution of any arising issues orders, system, app

- To work with related department for product content, promotion program & Media supprt for sale online promoting.

- Synthesize, analyze and report business results by program, week, month, quarter.

- To understand online market, sale strend and customer behavior to provide suitable products for increasing sales.

- Make the sale plan base on MD's plan, Operation Plan to achieve the target

- Analyze customer complaints to come up with solutions to bring customers satisfaction

- Propose plans to improve department, survey competitor & consumer shopping behavior

2. Cash Management

- Ensure money and documents are collected in full, exactly, on time and according to the process

- Provide solutions to ensure that debts and receivable documents are tracked in a timely manner to limit losses

3. Manpower management

- Plan Monthly Division’s duty roster and manpower schedule

- Make solution for sufficient manpower during business in ad-hoc situations

- Identify and reduce unnecessary tasks to increase staff productivity

- Take part in recruitment & selection activities for Division’s staffing

- Motivate, training and develop staff in order to encourage their professional development

- Identify potential staff for succession planning purposes

- Build and promote team work spirit

4. Expense control

- Provide solutions to optimize resources and increase productivities

- Provide tools to optimize delivery costs

- Focast and make the guidance for tool and equipment for reasonable using

5. Other duties

- Opening & closing Store

- Monitor all activities in store to ensure that store work as normal

- Other tasks or responsibilities as assigned by Store Manager

Job Requirement

- University degree

- Prefer 3 years experience as the same position

- Good communication skill

- Good command of verbal English

- Have a polite, tactful and friendly attitude

- Have good understanding of the needs of customers

- Service orientation: customer service minded

- Persuasion: Ability to persuade others in specific situations

- Reasoning ability: Ability to definite problems

- Ability to solve practical problems and deal with difficult situations