Benefits

Job Description

Handled customer inquiries via inbound/outbound calls and live chat, delivering prompt, accurate, and satisfactory solutions to their concerns and service requests.
Managed international shipments between Vietnam and global destinations, ensuring smooth coordination and timely delivery.
Consulted customers to understand their specific needs and provided clear guidance on export/import policies, special handling requirements, and compliance matters.
Enhanced customer experience at Express by demonstrating professionalism, empathy, and a strong service mindset in every interaction.
Offered expert advice on suitable customs declaration types, Incoterms, and clearance procedures to facilitate efficient cross-border logistics.
Collaborated closely with supervisors to optimize daily workflows, improve operational efficiency, and reduce overall lead times.

Diploma in Business (preferable) or equivalent.
At least one year of experience in a Customer Contact Centre or Telesales environment.
Fluent in Chinese language (HSK4 above) or English.

Ho Chi Minh

Pico Cộng Hòa, 20 Cộng Hòa, Phường 12, Tân Bình, Hồ Chí Minh

Degree: College
Other extras:
Health Insurance: 24/7 healthcare insurance for full-time employees.
Annual Health Check-ups: Regular medical check-ups every year.
Company Culture: Team building activities, corporate events, and a dynamic, creative work environment.
Salary Review: Annual salary evaluation based on performance.
Probationary period: 02 month
Training opportunities:
Development Opportunities: Advanced training to enhance skills and expertise.
Career Growth: In-depth training with a clear career progression path.
Age: Unlimited
Working time:Monday to Saturday
Colleagues: Work Environment: Dynamic and creative, with opportunities to engage with new technologies.
Benefit:
Salary & Bonus: Competitive income with performance-based and project-based bonuses.
Benefits: Full social, health, and unemployment insurance, along with paid leave as per regulations.
Insurance Contribution: 85% of the official salary covered for insurance.
Holidays: Leave Policy: 12 days of annual leave per year, with an additional day for every 5 years of service.
Salary: 10 Tr - 17 Tr VND