Communicate with customers through online/phone/outbound calls, understand their needs in detail and accurately, and provide timely consultation services.
Committed to improving the problem-solving rate and accurately upgrading special scenarios, providing timely feedback on problems found in the service, and actively proposing improvement suggestions and suggestions.
Actively respond to customer complaints, actively collect user opinions and suggestions, promote internal improvement, and enhance User Experience.
Maintain communication and feedback with member operations to improve and enhance customer experience
Job Requirement
Bachelor's Degree or above.
Experience in call center customer service is preferred. Online positions require a typing speed of 60 words/minute.
Have good communication skills, certain stress resistance, emotional regulation ability and highquality service awareness.
Be meticulous and patient, have a team spirit, and be able to adapt to scheduled shifts
Proficient in English communication.
Work location
Ho Chi Minh
UOA TOWER, Tân Trào, Khu đô thị Phú Mỹ Hưng, Tân Phú, Quận 7, Hồ Chí Minh
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