Dispatch Specialist 调度 (Điều Phối)

We are looking for a highly motivated and detail-oriented Operations Dispatcher to join our team. In this role, you will be responsible for is responsible for helping handle all related OPS Department dispatcher/codinator between oversea/cross department for urgent/important/adhoc requirement. Their duties include performing specialized tasks such as : VN OPS customer complaint follow up, monitor and give the improvement plan. He/she also take responsible for IEMP related task ( escalation/on time reply ticket..etc).

• Responsible for the release of early warning information on major anomalies in the region; (emergency dispatch, customer complaints, etc.)
• Coordinate, improve and revise various abnormal response plans to improve the ability to handle abnormal events; (typhoon, car breakdown, abnormal event reporting to IEMP)
• Execute the dispatching instructions of the large operations command and dispatch center; (related matters related to headquarters dispatching: Beijing regular meetings, etc.)
• Monitor, analyze and handle operational links within the scope of management, output abnormal situations to the corresponding management departments, and follow up on improvements;
• Coordinate responses to various non-operational exceptions; (holidays, overtime, Adhoc)
• Follow up on the expedited work of all outlets in the region, including but not limited to intervention, expedited time, suspected loss verification, etc. (Exceptional item verification - IEMP system)
• Lead the response to business peaks and large-scale events within the management scope; (peak response, major events, exhibitions, etc.)
• Responsible for the monitoring of all seasonal products, new products and group customer express shipments within the management scope. (New customer monitoring: timeliness and other issues)

• Bachelor’s degree in logistics, Business Administration, or a related field.
• Minimum 1 years of working experience in the related field is required 
• Strong analytical and problem-solving skills.
• Understanding of transportation, warehousing, import and export processes and related regulations.
• Proficiency in (Excel, Word, PowerPoint, Canva)
• Communication, negotiation and working skills with suppliers and transportation partners.
• Ability to analyze data, solve problems and think logically.
• Proficiency in Chinese and English (4 skills). Chinese preferred.
• Meticulous, patient, with good organizing skills
• Ability to work under pressure and meet tight deadlines.
• A good team player, with customer-service mindset
• Attention to detail and a proactive approach to problem-solving.
• High adaptability to changes and be able to work under pressure