Experience Enhancement Specialist _Collection Dept. (UX/UI Background)

• Lead the design and enhancement of user interfaces to provide loan repayment information to the end customers, ensuring they are intuitive and user-friendly.
• Collaborate with developers to ensure designs are feasible and implementable.
• Analyze user feedback, behavior, and metrics to identify pain points and opportunities for improvement.
• Conduct user research, including surveys, interviews, and usability testing, to gain insights into customer needs and preferences.
• Optimize front-end components to ensure responsive, accessible, and high-performing user experiences.
• Including the usability for the tools at the disposal of the Collection employees used when they face end customers.
• Ensure these tools are efficient, user-friendly, and meet the needs of Collection staff to facilitate effective customer interactions and resolutions.
• Partner with cross-functional teams, including product managers, developers, and customer support, to align on goal and deliverables
• Advocate for user-centered design principles and maintain a focus on delivering value to both customers and internal users.
• Cooperate and coordinate with other stakeholders to meet product related KPI.
• Support line manager in other tasks as requested from time to time.

• Bachelor Graduate, by preference in project management, business management, marketing or related
• Have 1 year experience working in a financial service or fintech environment.
• /Experience with UX/UI design, customer research, exposure to mobile applications building.
• Priority is given to having an MA/MT background (Management Associate/ Management Trainee) at foreign companies/organizations.
• Strong Analytical and logical thinking skill
• Proficiency in MS Office (Microsoft Word, Microsoft Excel)
• Strong Organizational skill, planning skill
• Strong Problem-solving skills
• Strong Reporting skill
• Fluency in Vietnamese & English
• Smart, agile, focused, serious, meticulous, collaborative, eager to learn, responsible.