Inside Sales Representative (Telesales)

WHAT DOES AN INSIDE SALES REPRESENTATIVE DO?
An Inside Sales Representative, or Salesperson sells products and services online or in a store or office
environment. Your primary duties include understanding the customers’ needs, you must be comfortable
making dozens of calls per day, identifying new sales opportunities through calls and emails and helping
Field Sales Executives close sales deals.
RESPONSIBILITIES

Inside Sales Representatives communicate with customers to understand their needs and generate new leads. Other duties and responsibilities of Inside Sales Representatives include:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Communicating with customers to understand their needs and requirements and identify sales opportunities
• Answering customers’ questions, resolving their concerns and providing additional information via calls and emails
• Explaining and demonstrating the functions and features of products and services
• Maintaining and improving the database of prospects
• Team with channel partners to build pipeline and close deals
• Research accounts, identify key players and generate interest
• Researching for new leads
• Keeping up to date with product and service information and competitor offers
• Upselling products and services

SKILLS

• Excellent customer service skills
• Excellent verbal communication and active listening skills
• Experience working with telephones and handling multiple calls and emails daily
• Patience, time management skills and the ability to prioritize tasks
• Ability to work independently and as part of a team
• Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts and percentages
• Liaise with the Supervisor to improve daily tasks to achieve process efficiency & shorten leadtime

• Diploma in Business (preferable) or equivalent
• At least one year of experience selling products or services of a company in a Telesales environment or Customer Contact Centre.
• Fluent in Chinese language (HSK4 above) or English is an advantage.