Internal Control Manager

Job Description

• Establish and maintain quality assurance standard operating procedures (SOPs)
• Review, develop, implement, and manage organization’s processes, standards and policies to ensure that services meet required specifications for quality;
• Ensure compliance with government regulations and all legal standards;
• Devise procedures to inspect and report quality issues;
• Monitor all operations that affect quality;
• Assure the reliability and consistency of services by checking processes and final output
• Ensure that the quality control procedures are implemented during every step of the delivery services processes.
• Plan and conduct internal quality audits.
• Establish and implement the Inspection and Test Plan.
• Test and inspect services to bring them up to certain quality standards.
• Respond to client complaints related to the services quality, conducting the root cause analysis and taking necessary corrective actions.
• Liaise with CE Team to appraise customers’ requirements and make sure they are satisfied;
• Perform statistical analysis of test results.
• Keep records of quality reports, statistical reviews and relevant documentation;
• Correctiveand Preventive actions
• Facilitate proactive solutions by collecting and analyzing quality data;
• Analyze the data thoroughly to find the areas of growth;
• Develop and monitor appropriate corrective actions on identified problems;
• Identify potential sources of error and suggest ways to eliminate them. (Preventive Actions);
• Identify the training requirements to meet the quality standards;
• Build strategies to make the delivery process more efficient.
• Supervisory Responsibilities
• Lead QA process improvement initiatives
• Lead Instructor Training on QA-related topics
• Organize, manage, and assist manual and automated QA executives to ensure minimal services defect leaks;
• Communicate with external quality assurance officers during on-site inspections