- College/University degree in Information Technology.
- 2 - 5 Years of relevant experience in an Enterprise IT Environment.
- Certifications: CCNP, VMware Certified Professional (VCP), MCSE, MCA Azure Administrator, MCE Microsoft 365 Enterprise Administrator.
- Excellent Proven skills in Customer & Client Management, Problem Management, Incident Management, Change Management, RCA & Ticket Analysis.
- Hands-on experience in Site IT Operations, IT Service Delivery & Shift Management.
- Hands-on experience on:
Server operating systems such as Windows, and Linux.
Virtualization technologies (VMware, Hyper-V);
Storage area networks and storage management systems;
Networking hardware and software such as switches, routers, firewalls, and VPNs;
Data backup and recovery software;
Remote administration software;
Scripting languages such as Bash, and PowerShell;
- Willing to work in night shifts, a 24/7 environment.