Handle customer requirements indicated in Standard Operating Procedure (SOP): Timely & amicable settlement of customer issues.
Perform day to day arrangement and handle customer request under Order Export Handling Team, Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution, ensure standards for submitting orders to relevant departments
Every day track orders that have not been successfully picked up and find out the reasons and analyze them
Optimize and improve processes throughout the work process
Create SOP for new process
Check & make sure that clear and correct details are received from the customer at the booking system.
Coordinate with relevant parties (Customer/Courier/Truck driver/Vender CS....) to arrange Booking/Trucking.
Help customer update information in the ICRM system after confirm
Provide shipping advice as per the Customer’s SOP/Request.
Generate necessary reports and information for team leader: Information is accurate and timely.
Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery/checking import regulation......
Analysis on PU main KPI for continuous improvement.
Involvement with company operation manual developments and updating.
Pull incident data to produce analytical reports, as requested.
Other assignments as per the Team Leader's request.
Job Requirement
Male
Experienced in customs
Proficient in both spoken and written Chinese and English
Background in Economics, Logistics, or Analytics
Possesses a good attitude, hardworking, and eager to learn
Capable of negotiating effectively with customers in short calls
Proficient in MS Office
Experience working in the operations department of one of the Big 3 (DHL, TNT, FedEx, or UPS)
Health Insurance: 24/7 healthcare insurance for full-time employees.
Annual Health Check-ups: Regular medical check-ups every year.
Company Culture: Team building activities, corporate events, and a dynamic, creative work environment.
Salary Review: Annual salary evaluation based on performance.
Probationary period: 2month
Training opportunities:
Development Opportunities: Advanced training to enhance skills and expertise in R&D.
Career Growth: In-depth training with a clear career progression path.
Age:
25 - 35
Working time: 8:30 AM - 6:00 PM, Monday to Friday.
Colleagues: Work Environment: Dynamic and creative, with opportunities to engage with new technologies.
Benefit:
Salary & Bonus: Competitive income with performance-based and project-based bonuses.
Benefits: Full social, health, and unemployment insurance, along with paid leave as per regulations.
Insurance Contribution: 85% of the official salary covered for insurance.
Holidays: Leave Policy: 12 days of annual leave per year, with an additional day for every 5 years of service.
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