Risk Process Improvement Expert

1. Analyze & manage process:

Centralize documents relating to process, guidelines and technical documents to synthesize, connect and develop a framework for process management.

Receive update of policy, process and system changes from owner units, analyze impact of those changes on current processes and alert if any issue arisen

​2. Efficiency monitor and propose initiatives to enhance process:

Build monitor and screening tool to automatically detect defect and risk when operating process

Coordinate with relevant units to discuss and consult potential risks as well as work with process owner to detect defect/waste root cause and develop resolve solution

Facilitate the design & implementation of improved process, organizational structures and workforce solution as well as design continuous process improvement & cost reduction programs.

Coordinate with relevant departments for initiatives’ smooth implementation

3. Reporting/ Audit:

Ensure documents, reports are recorded and archived according to company’s standard

Design regular reports including key metrics to follow-up and push progress of findings that require improvements

4. Planning/ budgeting:

Analyze, assess efficiency of operating cost of Risk Management Division, raise budget plan based on business plan.

Review cost usage and feedback to Risk Business Coordination & business units to raise effective projection and payment.

Other ad-hoc tasks:

Join in training program, update new technology to apply in daily processes

Coach, train new staffs/ specialist level

Other duties assigned by line manager/ upper manager.

University Graduate and above, major: Business Administration, Banking, Finance

3+ years experience in process management or policy management or project management.

2+ years’ experience in positions relating to coordinate and implement strategy/policies of consumer finance

Recognized formal project management or risk management qualification is preferable

Efficient analytical and problem-solving skills

Strong interpersonal and communication skills.

Proficiency in verbal and writing in Vietnamese and English.

Presentation, SQL, Power BI, Excel VBA