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      FE CREDIT

      Senior Customer Journey Management Specialist

      FE CREDIT
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      Location

      Ho Chi Minh

      • Salary

        Competitive

      • Experience

        2 - 4 Years

      • Job level

        Experienced (Non - Manager)

      • Deadline to apply

        29/05/2025

      Benefits

      • Laptop
      • Insurance
      • Travel
      • Allowances
      • Incentive bonus
      • Healthcare
      • Training Scheme
      • Salary review
      • Annual Leave

      Job Description

      • Provide operation support and propose operational solutions for ongoing journeys to ensure a seamless user journeys: address user issues, and collaborate with operational stakeholders (Product; Customer, IT ...) in case of system errors.
      • Participate in the development and implementation of the project
      • Participate in the development of product digitization features in the customer journey
      • Support to design and develop digital products & features (part of the digital journey) according to Agile methodology
      • Coordinate with related departments (Products, OPS, IT) to support the development of initiatives, digitization projects, launch (go-live), monitor performance to achieve expected results
      • Responsible for supporting the development of a specific implementation timeline and implementing, monitoring the implementation of digital initiatives/projects to ensure the correct implementation according to the timeline approved by the BOD
      • Responsible for monitoring, updating and reporting to the manager on implementation progress, costs and issues during implementation;
      • Responsible for working with related units to assist in solving arising problems/risks during implementation/project monitoring/initiatives/change requests
      • Prepare reports for management and deliver to related parties
      • Communicate with related party to update about project progress
      • Creative thinking, propose new digital solutions/journeys to enhance CVP, process & service providing for business units.
      • Report issues to line managers in assigned tasks

      Job Requirement

      • Bachelor Degree in Business/ Banking/ Finance/ Information Technology
      • At least 2 - 4 years of experience in project management/product development, especially in digital journeys/products related to retail credit card & consumer lending products
      • Language requirements – Fluent Vietnamese & English
      • Computer skills: skills in Microsoft Office applications (Powerpoint, Project)
      • Good communication and presentation skills
      • Problem solving and negotiation skills

      Work location

      Ho Chi Minh
      số 9 Đoàn Văn Bơ, Phường 13, Quận 4, Thành phố Hồ Chí Minh

      More Information

      • Degree: Bachelor
      • Age: Unlimited
      • Salary: Competitive

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