Recruiting Senior Customer Journey Management Specialist at FE CREDIT 2025

Location

Ho Chi Minh

Updated
28/02/2025
Industry
Banking , Finance / Investment
Job type
Permanent

Salary
Competitive
Experience
2 - 4 Years
Job level
Experienced (Non - Manager)
Deadline to apply
31/03/2025

Benefits

Laptop
Insurance
Travel
Allowances
Incentive bonus
Healthcare
Training Scheme
Salary review
Annual Leave

Job Description

Provide operation support and propose operational solutions for ongoing journeys to ensure a seamless user journeys: address user issues, and collaborate with operational stakeholders (Product; Customer, IT ...) in case of system errors.
Participate in the development and implementation of the project
Participate in the development of product digitization features in the customer journey
Support to design and develop digital products & features (part of the digital journey) according to Agile methodology
Coordinate with related departments (Products, OPS, IT) to support the development of initiatives, digitization projects, launch (go-live), monitor performance to achieve expected results
Responsible for supporting the development of a specific implementation timeline and implementing, monitoring the implementation of digital initiatives/projects to ensure the correct implementation according to the timeline approved by the BOD
Responsible for monitoring, updating and reporting to the manager on implementation progress, costs and issues during implementation;
Responsible for working with related units to assist in solving arising problems/risks during implementation/project monitoring/initiatives/change requests
Prepare reports for management and deliver to related parties
Communicate with related party to update about project progress
Creative thinking, propose new digital solutions/journeys to enhance CVP, process & service providing for business units.
Report issues to line managers in assigned tasks

Job Requirement

Bachelor Degree in Business/ Banking/ Finance/ Information Technology
At least 2 - 4 years of experience in project management/product development, especially in digital journeys/products related to retail credit card & consumer lending products
Language requirements – Fluent Vietnamese & English
Computer skills: skills in Microsoft Office applications (Powerpoint, Project)
Good communication and presentation skills
Problem solving and negotiation skills