Senior IT Application Support - CRM

Job Description

• Understanding well the existing business functionalities on current CRM systems and satellite systems
• Understanding the issue raised by Business users, working with other teams to collection information, handling the issue, able to configure and check production system, working with vendor to delivery the fix
• Taking responsibility to deploy the change on production system (working with vendor)
• Daily administration support task
• System monitoring and stability
• Support on review the Change Request with Business Analyst
• Report to Head of App Departments – CRM.

Job Requirement

• University degree, preferably in top IT universities, preferably in Technology
• 3 years of experience in banking/financial/insurance company
• 3 years of experience in System Development and Business Analysis
• 1 year of experience in CRM system would be advantage

• Overall knowledge of CRM system (is a plus)
• Exp. to enhance/configure system on SAAS (Software-As-A-Service)
• Manipulate Database, Postman, SoapUI to check and test system
• Analyzing skill for production issue
• Understand of consumer lending product/process (core/non-core) would be advantage
• Exp. As Senior guy, can help and lead member would be advantage
• Exp. to propose/design the solution/system architecture would be advantage