IT Network & Infrastructure Supervisor

Key Accountabilities and Responsibilities

Strategy & Planning

In conjunction with US NDX Operations (expected to adjust working shift based on priorities and be flexible with time and availability to effectively work with US-based colleagues)

• Design and implement short and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and management.
• Serve as an expert resource in the development of IT strategies in collaboration with the IT Director and other senior IT colleagues.
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Establish service level agreements with business units.

Execution, Deployment & Security

• Prepare and lead efforts in planning and documentation of infrastructure projects and other relevant activities.
• Expertly handle negotiations with vendors and contractors to secure infrastructure-specific products and services.
• Spearhead planning and deployment of infrastructure security measures in conjunction with global standards outlined by NDX Cybersecurity policies, Vietnam local regulations and leading security practices.

Operational Management

• Serve as an infrastructure and security lead for DADL Vietnam environment and be the primary contact for NDX IT counterparts based in the US.
• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.
• Define hardware and software standards in conjunction with owners and stakeholders.
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Test server performance and provide server performance statistics and reports; develop strategies for maintaining server infrastructure.

Knowledge & Experience

• 5+ years or more experience managing and delivering infrastructure design and operational excellence.
• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
• 2+ years successful leadership within an infrastructure team or similar group.
• Hands-on experience in troubleshooting hardware.
• Knowledge of current protocols and standards, including networking standards within a Cisco environment, systems administration within a Windows environment.
•  Exposure to administering firewalls / SD-WAN / FWaaS utilizing Palo Alto’s Silver Peak solutions.
•  Application support experience with Windows environments – prefer exposure to Microsoft Dynamics AX or similar ERP platform. Exposure to real-world implementation of AI tools and services in a manufacturing environment would be highly advantageous.
• Working experience administering systems within a hybrid, Windows-based environment (Windows Server, SQL Server databases, MS O365, Azure, etc.)
• Experience in deployment and management of cybersecurity tools (Crowdstike, Rapid7, Defender, etc.)
• Experience in interpreting the applicability of local and US-based laws/regulations to company operations.

Working Hours:

• 8:00 AM – 4:00 PM

 Education and Skills

• Bachelor’s/College degree in Information Technology, Computer Science, or a related field, or 8+ years of equivalent work experience.
• Certifications in networking, systems administration or IT Security would be preferred (CCNP, CISSP, Microsoft 365 Certifications, etc.).
• Project management and business analysis competencies are important for this role working as a senior IT member.
• Business-level English is a MUST to communicate primarily with NDX IT colleagues without need of translation services.