Trưởng Quầy Thực Phẩm Chế Biến Sẵn & Bánh Mì (Bình Dương Cũ)

[BÌNH DƯƠNG CŨ - AEON BÌNH DƯƠNG NEW CITY] Trưởng Quầy Thực Phẩm Chế Biến Sẵn & Bánh Mì

1. Operations management
-    Supervise Group Leader(s) and General Staff to ensure:
•    Merchandise is fully replenished, in good conditions & quality.
•    All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
•     Changing price label (if neccessary) is completed before store opens.
-    Verify and approve inventory orders raised by Group Leader(s).
-Understand clearly the work of the department to control loss through MU-MD, PAZero.
-    Plan manpower, prepare and attend monthly & bi-annually Stock Take as scheduled.
-    Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day and Public Holidays.
•     Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
•     Sales floor is kept clean & tidy
•     All backrooms are locked in good conditions
•     POP execution is carried out properly
•     Fire safety procedure is carried out properly
- Maintain FSH and 5S as the company rules
-     Check and verify variances in stock & sales figures after Stock Take and make report to Store Manager.

2. Manpower management
- Plan Monthly Department ‘s duty roster and manpower schedule.
- Ensure sufficient manpower during business in ad-hoc situations.
- Monitor Supervisor(s), General Staff and Promoter’s attendance and attire.
- Approve duty roster, shift plan raised by Supervisor(s). 
- Be responsible for Supervisor(s) and General Staff’s performance.
- Take part in recruitment & selection activities for Division’s staffing.
- Motivate, training and develop staff in order to encourage their professional development.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit.

3. Sales and profit management
- Daily briefing Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
- Breakdown the sales target given by Store Manager to each GL(s) and take responsibilities for sales target achievement of the division.
- Overall plan and supervise the execution of promotion schemes.
- Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/ improvement in merchandise assortment, quality and quantity.
- Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/ competitor survey and submit to Store Manager.

4. Customer satisfaction
-  Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs. 
- Support Group Leader(s) to handle customer complaint and give the best solution for customer satisfaction
- Propose and provide new ideas to customers about new arrivals, promotions, policies regarding to payment, returns/ exchanges, etc.

5. Other tasks
- Be on duty and act as Store Manager when as Store Manager not present at work 
- Other tasks or responsibilities as assigned by direct Store Manager.
- Open & close store

• College/ University degree
• At least 03 years related experience in retailing business or supermarket environment and 01 year experience in managing a team of at least 5 staffs
• Detail oriented and be able to handle multi-tasks
• Abilities to use computer, office programs and database
• Good communication skill
• Leadership
• Fluency in English language (both written and oral)
• High pressure
• Be able to work at shift & on Public holidays.