134626 - [HN] Customer Service Staff - Logistics

RGF's Client - a Japanese logistics company - is looking for  Customer Service Staff to provide professional customer service support for overseas logistics operations, maintain strong client relationships and support business development initiatives through effective communication and coordination.

• Working Location: Tu Liem Ward, Hanoi
• Monthly Salary: 15,000,000 - 22,000,000 VND (Gross)
• Job Responsibilities

1. Overseas Inquiries:

• Handle daily communication with overseas agents/partners regarding rates, bookings, and shipment updates.
• Provide accurate and timely feedback to internal teams and customers.

2. Maintain current business:

• Maintain strong relationships with existing customers, ensuring high customer satisfaction and service quality.
• Consult customers regarding their issues and requirements, provide appropriate guidance and solutions.
• Address customer inquiries, quotation, proposal for service, complaints, and service recovery in a professional manner.
• Monitor shipment status and proactively inform customers of any issues or delays.

3. Sales Support & Business Development:

• Assist sales team with preparing quotations, proposals, and presentations for new business for existing clients and new clients.
• Support follow-up on leads and coordinate with operations for smooth onboarding of new accounts.
• Gather customer feedback to identify potential opportunities for cross-selling and upselling.

4. Documentation & Coordination:

• Coordinate with operations and other departments to ensure smooth handling of shipments.
• Prepare and maintain customer records, reports, and service-related documentation.
• Ensure compliance with company policies and relevant regulations (credit approval, service contract, payment follow up, etc.)

5. Others:

• Stay updated on relevant laws, regulations, and industry practices.
• Prepare weekly and monthly reports as required.
• Others jobs as per BOD’s requirements.

• Necessary Skill / Experience:
  • Education Background: Bachelor's degree in Business, Logistics, Supply Chain, or related field
  • Language Skill: English - Business Level
  • Experience: At least 2-3 years of experience in freight forwarding (Air, Sea, Cross-border, Customs clearance, Import/export licensing)/ logistics customer service
  • Advanced MS Office skills, especially Excel
  • Strong problem-solving, multitasking, ability to work independence and in group, can perform under high pressure and organizational skills
  • Customer-oriented mindset with a proactive and professional attitude
  • High responsibility, flexibility, hard-working, willing to learn more and self-motivated
  • Good negotiation and communication skill
• Preferable Skill/ Experience:
  • Warehouse experience
  • Japanese language skills

Notice: Thank you for your interest in career opportunities at RGF. Suitable candidates will be contacted by our consultants at the earliest possible time. Your resume will also be kept in our system for consideration for other suitable opportunities in the future. Please kindly check your email regularly for the latest job updates from RGF!