135124 - Application Engineer - Mechatronics

RGF's Client - Japanese company in the field of electric drives and industrial robots - is looking for Application Engineer to responsible for delivering end-to-end technical support, root-cause warranty diagnostics for Inverter/ Servo systems, and motion control application engineering for OEM clients and system integrators to drive customer satisfaction and uphold brand equity.

• Working Location: Xuan Dinh Ward, Hanoi
• Monthly Salary: Negotiable
• Job Responsibilities:

a. After-Sales Technical Service & Warranty Management (40%)

• Perform root-cause analysis (RCA) and diagnose hardware/software faults on Inverters (VFDs), Servo systems, and Motion Controllers at the service center or client sites.
• Execute repairs, board replacements (IGBT, power boards, control boards), load testing, and system commissioning.
• Prepare formal Technical Assessment & Warranty Reports for factory submission and prepare service/spare part replacement quotations for clients.

b. Pre-sales, Field Support & Motion Control Application Engineering (40%)

• Assist OEM partners and System Integrators with parameter tuning, motion profiling, and positioning optimization.
• Troubleshoot on-site issues related to industrial communications protocols (EtherCAT, Mechatrolink, Modbus, Profinet).
• Collaborate with Sales Engineers to survey existing machinery setups and propose system upgrade solutions.

c. Technical Training & Documentation (20%)

• Develop technical guides, quick-troubleshooting SOPs, and product application notes.
• Conduct product training sessions for channel partners, distributors, and key client maintenance teams.

Necessary Skill / Experience:
a. Education & Work Experience

• Education: Bachelor’s Degree or Higher Diploma in Electrical, Electronics, Automation, Mechatronics Engineering, or a related field.
• Experience: Minimum of 2 - 3 years of hands-on experience in Field Service, Technical Support, or Automation Systems Engineering.
• Technical Competency: Proven track record with industrial drives (Inverters/VFDs), AC Servo systems, PLC/HMI programming, and motion applications (e.g., flying shears, rotary cutters, packaging lines).
• Technical Skills: Proficient in reading electrical schematics; skilled in using diagnostic tools (Oscilloscopes, VOMs, Insulation testers).

b. Skills & Key Qualifications

• Language Proficiency: English - Business Level (reading technical documentation & professional correspondence).
• Soft Skills: Strong analytical problem-solving abilities under pressure; excellent client-facing and stakeholder management skills.
• Other Requirements: Willingness to travel short-term for on-site client assignments.

Preferable Skill/ Experience:

• Knowledge of Japanese is a plus

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