Associate, Sales Administration & Customer Service

Position Overview:

The Associate, Sales Administration & Customer Service supports the residential sales team by handling administrative tasks, coordinating sales documentation, and ensuring smooth communication between clients, sales agents, and internal departments. This role is key to maintaining accurate records, delivering excellent customer service, and ensuring the sales process runs efficiently from reservation to handover.

Responsibilities:

Database/Stacking plan

• Key in and manage customer databases/update the purchaser’s data.
• Update the changing into stacking plan timely.
• Ensure accurate data entry is updated in the System.
• Handle all administrative matters on purchaser’s file(s) Assigned, e.g. sales transfer, letter of Undertaking, data updates.

DA/SPA

• Prepare SPA including vetting of Sale and Purchase Agreement to ensure there are no errors and send to respective parties for endorsement.
• Send notice to the purchaser on the SPA is ready for collection.

Sales transfer

• Process all cases of sales transfer to comply with law and company procedure.
• Ensure that all payable amounts are settled by purchaser before Director/GD’s endorsement for the transfer confirmation  

 Billing and collection

• Coordinate with Finance dept. to ensure all the progressive billings are billed according to the Schedule as per Contract and follow up with the purchasers on the progressive payment before due date.
• Monitor and ensure progressive payments are collected within the time frame as stipulated in SPA.

Promotion program

• Register the promotion program according to the law/regulation
• Ensure the procedure complying with the law/rules for executing the approved promotion program
• Submit all reports timely as requirements of related Authorities

Others

• Assist sales launches and other events.
• Ensure all tasks given are completed within the agreed deadline through proper priority of tasks.
• Assist in organizing the department’s administration matters and any other relevant tasks as directed from time to time.

Requirements:

• At least 3 years of relevant working experience (preferred real estate administrator, market research, or accounting background).
• Tertiary degree in any field.
• Proficiency in English, good copy-writing skill, another language is a plus.
• Proficiency in computer software, especially in ppt & excel.
• Excellent communication skills to work with various stakeholders.
• Good planning & problem-solving skills.
• Teamwork player & fast learner to understand real estate industry & the projects.