Business Unit Coordinator

1. Business Performance Governance

·       Consolidate and analyze monthly Sales & Service KPI reports (actual vs. budget and target) at center and national level, ensuring data accuracy and integrity.

·       Supporting monthly target setting and performance review cycles, and coordinating with HR, Finance and IT to validate monthly team performance before BOD approval.

2. Business Unit Operations & Appointment Management

·       Act as the key liaison between Business Unit and supporting functions (Marketing, Finance, HR, IT) to identify and resolve operational issues affecting center performance, escalating process gaps when needed.

·       Manage MS Bookings configuration (user access, service updates) and oversee daily customer appointment allocation across centers, proposing timely solutions to any allocation issues.

·       Support centers in welcoming online prospects for consultation appointments, ensuring a smooth and professional customer experience on Zoom.

·       Manage the assigning list file, ensuring all assignments are up to date, on track and accurate.

3. Collection Management

·       Drive achievement of monthly recurring collection and recovery targets across centers.

·       Ensure accurate and timely collection activities, including overdue payments, collection status and objection handling, working with center and internal stakeholders to resolve collection objections.

·       Monitor and investigate termination/default cases, and maintain monthly collection and termination/default reports.

4. Business Unit Administration

·       Coordinate with Procurement, Finance, Marketing and vendors to ensure timely production and accurate monthly payment requests for BU activities (sales & service materials, kick-offs, vouchers, signage, gifts, OOH and BU marketing).

·       Support logistics for BU initiatives, and assist the Training Manager and HR with onboarding, offboarding and staff movement documentation as requested

5. Sales Support Team Management

·       Lead, train and supervise the Sales Support Team in daily appointment scheduling, collection activities, and required tools and reporting standards (Zoom, MS Bookings, file assignment, milestone updates, Daily Show Reports).

·       Ensure accuracy and timeliness of all Sales Support reporting outputs.

·      Minimum 2-3 year experience in Sale Admin/Sale Coordinator     

·      Familiar to work with performance reporting & KPI analysis

·      Good at data management & reporting tools

·       Understand CRM systems (HubSpot, Superset, MS Bookings)

·       Good at operations process

·       Basic financial understanding (commission, revenue, payment tracking)

·       Data analysis & reporting (excel/data tools proficiency)

·       Ability to handle multiple tasks

·       Cross-functional coordination

·       Communication & stakeholder management

·       Problem solving

·       Organization & time management

·       Communication & Stakeholder Management

·       Accountability