CS Staff

-          Directly receive information from assigned customers to create orders on ERP for each Sales Order (SO). Take primary responsibility for tracking orders from SO creation to payment.

-          Create  agreements and proforma invoices/ order confirmation for assigned customers.

-          Handling RFQ to provide information for quotation preparation to the costing team and send quotations to customers. Follow up quotation results

-          Receive information from assigned customers to provide information to production for sample producing, track quantity and sample sending results

-          Directly work with customers, sales team, and related departments to develop new products

-          Contact and build relationships with assigned customers. Address and provide progress updates to customers regarding product and order inquiries.

-          Collect information when customer complaints arise and provide it to QC and related departments. Follow up customer complaints

-          Update and maintain customer and product databases, ensuring accurate and complete information

-          Comply with the department and company's processes, rules, and regulations.

-          Comply with the task assignments of the Customer Service Supervisor/ Manager

-          Report to the Customer Service Supervisor/ Manager about customer feedback and satisfaction.

Các yêu cầu khác/ Other proposal

Giới tính/ Gender

Male/ Female

Tuổi/ Age

25-35

Học vấn/ Education

College degree or higher

Trình độ/ Professional Qualification

in relevant majors such as business administration, international trade, marketing, import-export, etc.

Kỹ năng/ Skills

Knowledge of import-export operations. Understanding of international trade, import-export processes, regulations, procedures, international payment methods, and related documents and certificates.

Kinh Nghiệm/ Experience

Minimum 1 years of experience in a similar position.

Khác/ Others (Foreign language, Computer…)

English proficiency in 4 skills: listening, speaking, reading, and writing. Good problem-solving, listening, and communication skills. Careful, honest, responsible, and eager to learn