Customer Service Executive (Food Testing Service)

• Take over the sales package (quote/contract signed, contract review) from salesperson
• Interface/ Co-ordinate with customers, sales and technician to provide the services meets customer’s needs
• Manage and arrange the schedule for inspector/ technician implementation
• Liaise with customers/ technician on sample submission, Classify the samples + application form, confirm test parameters, prepare the necessary documents and pass to lab technician for testing
• Monitor and track the progress of the jobs by following up the technician/ inspector for samples and test/ inspection result
• Prepare test/ inspection reports to customers and manager as well as perform other related administration work
• Interface with customer job status and handle enquiries
• Maintain and upkeep laboratory/ inspector records and documentations
• Follow the samples status from subcontract, invoicing & payment to subcontract
• Follow LMS program
• Do invoice request and send to Account Dept to issue invoice
• Handle the payment status of the customers
• Report all activities to Manager
• Other duties relevant to this level assigned by manager

• Bachelor’s degree in chemistry, food technology or a related field
• Familiarity with laboratory testing procedures; knowledge of ISO/IEC 17025 standards is an advantage
• English communication with B level or equivalent
• Strong computer skills, particularly in Microsoft Office (Excel, Word, PowerPoint), with experience in back-office operations
• Result and service-orientated individual who possesses initiative and good communication skills
• A proactive team player but with the ability to work independently in challenging projects and timelines
• Be able to start working immediately

Others (Benefit):

• Work in a dynamic, friendly, and international environment.
• Full social insurance, health insurance, and unemployment insurance based on full basic salary in accordance with Vietnamese Labor Law.
• Additional insurance benefits, including 24/7 accident insurance, and an annual health check.
• Free parking.
• Regular staff engagement activities such as team-building events and company trips.