[DISTRICT 7] OMNI CHANNEL CONSULTING & HANDLING

• Handle customer inquiries through Omni Chat and digital receiving channels in a timely and professional manner.
• Provide accurate information and appropriate solutions in accordance with Bank policies and procedures.
-Verify customer information and handle requests securely.
• Monitor and follow up on unresolved customer cases within defined SLA.
• Escalate complex cases to relevant teams for further handling.
• Record customer interactions and case details accurately in the system.
• Identify recurring customer issues and provide feedback for service improvement.
• Support other operational tasks assigned by the Line Manager.

• Working Experience: 1+ year experience in Contact Center, Customer Service or Chat Support, preferably in banking/financial services.
• Strong written communication skills in Vietnamese and English.
• Customer-oriented with good problem-solving and multitasking skills.
• Ability to handle multiple chat conversations accurately and efficiently.
• Good computer skills and ability to work with multiple systems.
• Proactive, responsible and detail-oriented.