ERP Administrator

Position Overview

We are seeking an experienced ERP Administrator with working experience in an apparel manufacturing environment to manage, maintain, and continuously improve our ERP environment. The ideal candidate must have hands-on experience supporting ERP implementations (5+ years), is comfortable troubleshooting both technical and functional issues, and can work closely with business users to enhance system performance and usability.

Experienced ERP consultants are also encouraged to apply and must possess MS-SQL knowledge.

Key Responsibilities

System Administration & Maintenance

• Manage day-to-day operations of the ERP system, ensuring system stability, security, and performance. 
• Monitor system logs, batch tasks, server health, and background jobs. 
• Oversee user access, permissions, role setups, and segregation of duties.
• Perform patch installations, version upgrades, and testing of system enhancements.
• Ensure proper backup, disaster recovery, and security policies. 
• Database tuning with support from IT Infrastructure administrator. 

Support & Troubleshooting 

• Provide Level 1 support issues across Finance, Supply Chain, Manufacturing, or relevant modules. 
• Diagnose and resolve system errors, workflow failures, integration issues, and performance bottlenecks. 
• Liaise with ERP vendor or technical vendors when escalation is required. 

Business Process & User Support

• Collaborate with stakeholders to understand operational needs and translate them into system configurations or improvements. 
• Develop and maintain functional documentation and SOPs. 
• Provide user training and refreshers to ensure high adoption and correct usage. 
• Identify opportunities to streamline processes and automate tasks within the ERP. 
• Ensure that all integrations of sub-systems are supported and troubleshoot for any failure.

Data Management 

• Ensure data integrity, validation, and compliance with internal governance. 
• Oversee master data setup and control (Items, Suppliers, Customers, Chart of Accounts, etc.). 
• Perform data imports/exports using Sage X3 tools (ADC, Excel add-ins, etc.). 

Integration & Technical Support

• Support integrations between ERP and external applications 
• Knowledge of Jaspersoft reporting tool is an advantage. 
• Working PowerBI knowledge is useful to support existing data models.  Work with developers on scripts, customizations, and APIs. 
• Review and optimise existing custom objects, reports, and workflows. 

ERP team management

• Lead a team of ERP assistants who are responsible for basic ERP master data such as SKU , BOM creation.
• Ensure that all data preparation are ready to support time critical MRP run

Required Qualifications & Experience

Good command of English language is a MUST and must be competent in in written and spoken form. 

Bachelor’s degree in IT, Computer Science, Accounting, Supply Chain, or related field. 

Minimum 5 years of hands-on experience in ERP administration, preferably managing systems running for multiple years.

Strong knowledge of the following: 

• ERP functional modules (Finance, Distribution, Manufacturing).
• Preferable with Sage X3 administration console, folder management, batch server, Syracuse Administration. 
• Role-based security, workflows, and parameter settings. 
• SQL database (basic queries, monitoring). 

Proven experience with system upgrades, patches, and environment maintenance. 

Familiarity with APIs, customisation frameworks, and integration tools preferred.

Personal Skills

• Strong analytical and problem-solving abilities.
• Excellent communication with both technical and non-technical users. 
• Able to work independently and manage multiple priorities.
•  Proactive mindset with continuous improvement orientation.

Nice-to-Have

• Experience in Power BI ( or similar tool) , data warehousing, ETL tools.
• Knowledge of other ERP systems or cloud migration.
• Experience supporting a multi-country or multi-entity environment. 
• Background in manufacturing industry.

Employment Details Title: ERP Administrator

Reporting to: Group IT Director

Work Arrangement: On-site / But expected to spend 30% of the time in the factory

Location: Ho Chi Minh D8

Salary Range: