Export Officer (10 months contract)

• Location: VSIP 1, Thuan An, Binh Duong
• Transportation: HCMC - BD
• Salary: Negotiable 

I. Job Summary

The Export Officer manages customer service, export documentation, customs compliance, shipping, and payment follow-up. The role supports sales and profit targets, pricing, and new product development while ensuring customer satisfaction and smooth export operations

II. Key Responsibilities

1. Customer Service & Order Management: Receive, review, and address customer requirements, inquiries, or complaints (e.g., quality, pricing, or new product requirements). Process customer Purchase Orders (POs) and issue Proforma Invoices (PI). Coordinate with Planning, Procurement, Production, Logistics & QA to ensure POs meet shipment requirements and provide initial shipment schedules to buyers.

2. Export Documentation & Logistics Coordination: Prepare and submit pre-export documents (export declaration, supporting files for customs) and post-export shipping documents (Shipping Instructions, Commercial Invoice, Packing List, CO Form D). Handle vessel bookings and review/confirm Bill of Lading (BL) / Seaway Bill. Act as the primary contact person between brokers, forwarders, and logistics teams to ensure loading goes as planned.

3. Sales Forecasting & Inventory Monitoring: Prepare and submit sales forecasts, updates, or issues to management. Monitor Export Finished Goods (FG), Raw Materials (RM), and Packaging Materials (PM) inventory to minimize exposure to aging stocks.

4. Export Pricing, Costs, and Reporting: Prepare pricing templates for new buyers. Review, update, and submit Export Price Approvals (EPA) based on product costs from accounting. Prepare monthly Export Shipment and Export Cost reports.

5. New Product Development (NPD) Support; Develop new products/concepts together with buyers. Weekly update on project timelines with buyers. Manage project timelines from PM development to initial production.

6. Liquidation & Financial Compliance: Prepare and liquidate export invoices/payments and post payments correctly on SAP. Review and confirm billings from brokers, courier services, and forwarders.

Job Qualifications:

• Education: At least a Bachelor’s degree in Business Management, International Business, Foreign Trade, Logistics & Supply Chain Management, Marketing, Industrial Engineering, or equivalent.
• Experience: Minimum of 2 years of working experience in export customer service, logistics documentation, or the shipping/logistics industry.
• Language: Good command of English (especially talking and writing)
• Skills:
  • Strong proficiency in end-to-end export procedures, customs regulations, and trade documentation (Invoices, PL, BL, CO).
  • Experience with ERP systems (specifically SAP) is highly preferred.
  • Strong negotiation, communication, and interpersonal skills.
  • Excellent problem-solving, project management, and teamwork abilities.
  • Highly careful, analytical, and meticulous with details.