JAPANESE-SPEAKING COORDINATOR

A. Japanese Communication & Business Coordination

• Communicate and coordinate directly with Japanese-speaking suppliers, customers, service providers, and business partners.
• Handle daily business correspondence, including emails, phone calls, meetings, and other communication in Japanese.
• Support communication and information exchange between Japanese partners and internal departments.
• Translate and interpret business documents, emails, meeting discussions, and work-related materials between Japanese and Vietnamese (or English when required).
• Arrange and participate in business meetings with Japanese partners and prepare meeting minutes when necessary.

B. Supplier & Customer Management

• Maintain and develop working relationships with Japanese suppliers, customers, and service partners.
• Follow up on quotations, orders, contracts, delivery schedules, service requests, and other business transactions.
• Receive, clarify, and coordinate requests or complaints from Japanese partners and customers.
• Work closely with relevant internal departments to ensure timely responses and effective issue resolution.
• Monitor the progress of ongoing transactions and ensure that commitments and agreed requirements are properly followed up.

C. Service Provider & Partner Coordination

• Coordinate with Japanese-speaking service providers, contractors, consultants, and external partners.
• Support the arrangement and execution of services, appointments, business activities, and related operational tasks.
• Follow up on service quality, schedules, documentation, and contractual requirements.
• Assist in negotiating and clarifying service terms, quotations, and operational requirements when necessary.

D. Documentation & Administrative Support

• Prepare, review, and translate business documents, reports, quotations, contracts, and other related materials.
• Maintain records of business correspondence, supplier information, customer requests, and transaction progress.
• Support internal reporting and provide updates on ongoing tasks and partner coordination.
• Perform other administrative and coordination tasks as assigned by the direct supervisor.

Education & Experience

• Bachelor's degree or college diploma in Japanese Studies, Business Administration, International Business, Foreign Trade, or a related field.
• Minimum 1–3 years of working experience in a position involving Japanese communication and business coordination.
• Mandatory: Practical experience working directly with Japanese-speaking suppliers, customers, service providers, or business partners.
• Experience in handling business emails, phone calls, meetings, quotations, orders, and work-related negotiations in Japanese.
• Experience in trading, retail, F&B, manufacturing, logistics, procurement, or service industries is an advantage.

Japanese Language Proficiency

• Japanese proficiency equivalent to JLPT N2 or above is preferred.
• Strong Japanese communication skills in both written and spoken forms.
• Ability to independently communicate, discuss work-related matters, and handle business correspondence in Japanese.
• Ability to understand business terminology and Japanese business etiquette.
• Vietnamese fluency is required; English proficiency is an advantage.

Professional Skills & Competencies

• Good communication, negotiation, and interpersonal skills.
• Strong coordination, follow-up, and problem-solving abilities.
• Good organizational skills and attention to detail.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Customer-oriented, proactive, responsible, and result-driven.
• Ability to work under pressure and manage multiple tasks simultaneously.