Logistics Customer Service Executive

• Communicate with customers to verify shipment schedules and export plans.

• Coordinate with shipping lines to check vessel schedules, secure bookings, and monitor shipment status.

• Liaise with overseas agents to exchange shipment-related documents, and process debit / credit notes.

• Submit SI, issue sea and air bill of lading, and handle AMS, ICS2, AFR, ISF, and other required filings.

• Track cargo movements, including outbound shipments and vessel arrival timelines.

• Collaborate with sales, customer service, and finance teams to support smooth workflow.

• Execute tasks assigned by the manager.

• Build and maintain strong relationships with customers, partners, and overseas agents.

• Take responsibility for preparing reports related to assigned operational activities.

• Bachelor’s degree in Logistics, Supply Chain, Business, or related fields.

• At least 02 years’ experience in logistics or freight forwarding operations preferred.

• Excellent communication, organizational, and problem-solving skills.

• Strong attention to detail and ability to work under pressure.

• Proficiency in English, MS Office, and FAST is an advantage.