Quality Assurance Manager

A. PURPOSE OF THIS POSITION:

Lead the Quality Assurance function to ensure that quality management systems and manufacturing processes consistently deliver products that meet customer requirements and applicable standards. Drive defect prevention, process risk management, corrective action effectiveness, and continuous improvement across electronics manufacturing operations, including PCBA, SMT, assembly, and testing.

B. PRIMARY RESPONSIBILITIES:

1. Quality Management System:

• Establish, maintain, and continuously improve the Quality Management System in accordance with applicable standards and customer requirements.
• Manage quality policies, procedures, document control, and quality records to ensure consistent implementation across departments.
• Consolidate quality performance, systemic risks, and improvement priorities for management review; follow up on agreed actions.

2. Audit and Compliance:

• Develop and execute internal system and process audit programs.
• Coordinate customer and certification audits, including preparation, responses, and follow-up actions.
• Ensure audit findings are addressed on time and verify the effectiveness of corrective actions.

3. Process Quality Assurance and Risk Prevention:

• Work with Engineering, Production, and NPI teams to develop and review PFMEA, Control Plans, work instructions, and quality acceptance criteria.
• Ensure appropriate preventive controls are established for SMT, reflow, assembly, and testing processes.
• Review process stability, capability, SPC implementation, and error-proofing measures with relevant process owners.
• Oversee compliance with quality-related requirements for ESD protection, product identification, and traceability.

4. New Product Introduction and Change Control:

• Participate in quality readiness reviews before new products are transferred to mass production.
• Coordinate the review of inspection methods, test coverage, measurement capability, and quality acceptance requirements.
• Ensure changes to materials, suppliers, equipment, processes, and test programs undergo appropriate risk assessment, validation, and approval.

5. Corrective Action and Continuous Improvement:

• Lead the CAPA process for significant manufacturing defects, audit findings, customer complaints, and systemic quality issues.
• Facilitate root cause analysis using 8D, 5 Why, Fishbone, and other appropriate problem-solving methods.
• Assign and track corrective actions with relevant departments and verify sustained effectiveness.
• Ensure lessons learned are incorporated into PFMEA, Control Plans, work instructions, and training.
• Drive improvement projects to reduce recurring defects and the Cost of Poor Quality.

6. Customer and Supplier Quality:

• Coordinate customer complaint and RMA investigations with CQE, QC, Engineering, and Production.
• Ensure timely, evidence-based customer responses and effective follow-up.
• Work with SQE and Procurement on supplier qualification, supplier quality risks, and supplier corrective actions.
• Manage SQE and CQE activities directly where these functions fall within the assigned organizational scope.

7. Team Leadership and Quality Governance:

• Develop team capabilities, staffing plans, budgets, and performance objectives.
• Coach and evaluate QA personnel and build succession plans.
• Escalate significant quality risks and initiate containment, product holds, or requests to stop affected operations in accordance with established procedures.
• Participate in material review and disposition decisions within delegated authority; obtain required approvals for deviations or concessions.

1. Education: Bachelor’s degree in Electrical or Electronic Engineering, Industrial Engineering, Quality Management, or a related discipline.

2. Experience:

• At least seven years of quality experience in electronics manufacturing or EMS, including at least three years in a QA or QMS management role.
• Demonstrated experience managing customer audits, quality systems, CAPA, and cross-functional improvement activities.

3. Technical Knowledge:

• Strong working knowledge of QMS, auditing, 8D, root cause analysis, PFMEA, Control Plans, SPC, MSA, and process capability analysis.
• Understanding of PCBA manufacturing, SMT, reflow soldering, assembly, and ICT/FCT processes.
• Working knowledge of ISO 9001 and the application of IPC-A-610 and J-STD-001 according to product and customer requirements.
• Experience with ISO 13485 or IATF 16949 is preferred where relevant to the company’s product portfolio.
• Auditor qualifications or Lean Six Sigma certification are advantageous.

4. Skills and Competencies:

• Strong analytical, problem-solving, and risk management skills.
• Ability to lead cross-functional teams and influence process owners.
• Effective leadership, coaching, communication, and change management skills.
• Ability to communicate with customers, conduct audits, and prepare technical reports in English.
• Proficiency in quality data analysis and relevant reporting tools.