1. Customer/Prospect Appointment & Scheduling
· Key responsibility to schedule, arrange and monitor customer appointment across center & country level.
· Ensure appointment distribution rule complies with Commercial Policy.
· Ensure accuracy and punctuality appointment distribution and appointment re-allocation.
· Utilize internal tools such as MS Bookings and HubSpot to deliver task assignments.
· Proactive collaboration with internal stakeholders (etc. Tele Marketing Team and Center Head of Sales) for appointment adjustment, appointment re-scheduling, appointment cancellation or urgent requirements according to actual business requirements (etc. early customer intake requests).
· Ensure monthly staffing plan per center and individual level is reflected accurately in MS Bookings.
· Monitor Zoom sessions and assist customers during Sales consultations (appointment checks, center notifications, customer movement, etc.).
2. Monthly Collections Activities:
· Key responsibility to deliver monthly recurring collections activities at center & country level.
· Ensure accuracy and punctuality to deliver net collection target requirement.
· Support Sale Coordinator to monitor overdue payments, collection status, collection objections & resolved actions.
· Support Sale Coordinator to manage and investigate monthly terminate/defaults cases across centers & country level.
· Maintain & ensure up-to-date monthly collection and termination reports.
· Escalate process gaps with solutions when required.
3. Sale Administration
· Send customer information and test materials to Sales Team upon center request.
· Transfer deals and create test assignments for Sale Team when requested.
· Update the Sales Assigning List and Milestone Race based on milestones and monthly performance.
· Conduct and coordinate with related stakeholders (Procurement, Finance, Marketing, and vendors) to ensure timely delivery on production (sales materials, kick-offs, vouchers, signage, gifts, OOH activities, BU MKT payment request).
· Support BU activities, including logistics arrangements and payment activities for sales initiatives, events, and town hall meetings.
· Conduct and coordinate with related stakeholders (Procurement, Finance, Marketing, and vendors) to ensure timely completion and accuracy on monthly payment request for Sales & MKT payment request.
· Minimum 2-3 year experience in Sale Admin/Sale Coordinator
· Demonstrate intermediate fluency in English (WSE Level 8+)
· Good at customer management, appointment management & basic data management
· Understand CRM systems (HubSpot, Superset, MS Bookings)
· Good at Sales operations process
· Basic financial understanding (commission, revenue, payment tracking)
· Customer service driven and business-oriented
· Cross-functional coordination
· Communication & stakeholder management
· Problem solving
· Organization & time management
· Communication & Stakeholder Management
· Accountability
Personal healthcare package.
Work in an international English-language environment with structured training in sales processes and personal development, providing a clear career progression path.
100% salary during the 2-month probation period.
Social insurance contributions based on 100% of the official salary.
15 days of annual leave + 3 days of sick leave, excluding public holidays.
Free English courses.
Attractive commission scheme, with base salary not affected by KPI performance.
Wall Street English Vietnam
21 Le Quy Don Street, Ward 6, District 3, Ho Chi Minh City
* Company Introduction:
Wall Street English is an English Language School business with strong growth targets for new centres in existing territories, acquiring master franchises and in starting up in new countries. Here at Wall Street English we, a world class company and a member of the Pearson global family believe in the power of personal learning as a source of good, as a source of growth and as a source of empowerment. We do offering unique learning method that helps people all over the world succeed in acquiring English language, opening a whole world of opportunities both personally and professionally.
First established in Italy in 1972 under the name of Wall Street Institute, we have been rebranded into Wall Street English in 2013 as we know nowadays. What started from an idea of developing a new way to teach people English has grown into a place with over 400 learning centers in 27 countries with an enrollment of 3,000,000 students.
We have corporate offices in Baltimore, Hong Kong and Barcelona. We operate primarily through franchising but also own and operate our own centres in Germany, Italy, Brazil, Indonesia and in China. We are the marketing leaders in English Language Teaching and are experience rapid growth.
Currently we have 06 centers in Ho Chi Minh City and will continue to expand to end of year. Our centers are designed, built and equipped to the premium standards, thus providing teachers, employees and students with an excellent study and work environment. We place a strong emphasis on academic quality and this is reflected in our approach to teacher recruitment, development, support and management.
* Why work with us?
- We offer a unique learning method that helps people succeed in learning the English language, which opens a whole world of both personal and professional opportunities.
- Wall Street English is a fun, dynamic, experienced, hard-working and friendly working environment that exceed Client expectations every day. Our commitment to quality services and support continues to propel our growth and success.
- We are a premier provider of motivated and highly trained consultants and professional personnel who have the unique skills and expertise necessary to help our Clients meet their individual and business goals in a cost effective manner.
- As a company, we’ve developed and enforce a Code of Ethics. This code is designed to clarify and solidify the expectations and standards the company sets for its employees. It is our goal to hire only the best qualified people for employment opportunities available whether locally, nationally or globally.
* We provide:
• Paid professional training and development
• Opportunities for promotion and career development
• A professional international working environment
• Committed colleagues.
* Benefit:
• Competitive salary
• Medical insurance
• Generous bonus scheme
• Paid annual leave
• Paid training
• Opportunities for advancement
• Free unlimited access to the Wall Street English Courses
• Professional, fun and exciting work environment
• Ample opportunities to speak and practice English
We are always looking for talented people who have passions for helping people through English education