Senior Business Analyst (Digital Transformation project)

- Act as a bridge between business problems and technology solutions.

- Analyze business needs and project strategies to propose optimal solutions

- Document requirements using industry-standard formats (BRD, SRS, FRS) and create diagrams such as product roadmaps and functional flows

- Collaborate with IT and business teams to build business processes, data structures, and ensure deliverables meet initial specifications

- Report progress and issues to management and escalate when necessary.

- Assist in resolving service-related issues and adhere to development and support processes.

- Ensure concepts are developed and managed from inception through post-deployment.

- Participate in and take ownership of all digital transformation projects at SGS Vietnam, as assigned by management.

- Perform any other related tasks as required.

-Bachelor's degree in Information Systems or Information Technology.

-Minimum 5 years of experience as a Business Analyst, Product Analyst, Systems Analyst, Project Leader, or Project Manager or similar roles

-Good knowledge of requirement documentation (BRD, SRS, FRS) and diagramming (roadmaps, organizational charts).

-Advanced understanding of business practices and processes.

-Ability to work proactively in ambiguous situations and collaborate across departments Knowledge of at least one core business process area (Order-to-Cash, Procure-to-Pay, or Record-to Report).

-Strong communication, stakeholder management, and teamwork skills.

- Fluent English communication skills. Ability to work independently and manage multiple priorities.

-Demonstrate the ability to analyze business problems and design or propose effective business solutions.

 Preferred Qualifications:

-Experience with ERP end-to-end implemmentation.

-Experience in TIC, Finance, or service industries.

-Experience leading small or medium projects

-Knowledge of Power BI, Power Automate, or AI-enabled business tools.

-Basic Mandarin Chinese communication skills.

-Professional certifications such as CBAP, PMI-PBA, PMP, or equivale