Senior Business Analyst – Digital Transformation

The Senior Business Analyst will support the Oil, Gas & Chemicals and Minerals businesses by analyzing operational processes, gathering and managing requirements, and coordinating with business teams, IT and vendors to implement and enhance digital solutions. The role ensures that business requirements are clearly defined, prioritized and delivered in alignment with operational objectives and IT governance standards.

Key Responsibilities

• Act as a bridge between business stakeholders and technology teams, translating business needs and challenges into practical digital solutions.
• Gather, analyze and manage business requirements; prepare standard documentation such as BRD, SRS and FRS, as well as process flows, functional diagrams and product roadmaps.
• Analyze and optimize business processes, data structures and system workflows to improve operational efficiency.
• Collaborate with business teams, IT, vendors and regional stakeholders throughout the solution lifecycle, from initial concept and design through implementation and post-deployment support.
• Monitor project progress, manage priorities, identify risks and issues, and provide timely updates or escalation to management.
• Lead and support assigned digital transformation projects, including the implementation and continued enhancement of the Pre-Order System for the OGC and Minerals businesses in Vietnam and Singapore.
• Support service-related issue resolution and ensure project deliverables comply with business specifications, development processes and IT governance requirements.

Bachelor’s degree in Information Systems, Information Technology or a related discipline.

Minimum 5 years of experience as a Business Analyst, Product Analyst, Systems Analyst, Project Leader, Project Manager or in a similar role.

Strong knowledge of requirements documentation, including BRD, SRS and FRS, as well as business process mapping and diagramming.

Good understanding of at least one core business process area, such as Order-to-Cash, Procure-to-Pay or Record-to-Report.

Strong analytical, problem-solving, communication and stakeholder-management skills, with the ability to collaborate across functions.

Ability to work independently, manage multiple priorities and perform effectively in complex or ambiguous situations.

Fluent English communication skills.