Senior Executive, Tenant Experience (Commercial)

Responsibilities:

• Receive & handle Tenant’s complaints/requests/feedbacks;
• Manage Tenant Experience’s hotline and email;
• Directly meet and survey on Tenants’ needs & requirements to ensure Tenant’s satisfaction;
• Prepare Building’s advisory/guidelines, activities, engagement events for Tenants’ information.
• Manage Building’s access cards;
• Prepare paperworks, payments, service agreements;
• Prepare reports (daily/weekly/monthly) to Management;
• Support Building Management Department in daily Building site checks to ensure cleanliness and detect defects (if any);
• Organize, implement events/wellbeing class for Tenants (survey, campaigns, activities);
• Collaborate with other local businesses and organizations to offer Tenants’ exclusive opportunities and benefits;
• Any other duties as assigned by Management from time to time.

Requirements:

• Graduated from Hospitality & Tourism Management, Foreign Languages, Business Administration or a related field;
• 3-4 years of working experience in Customer Service;
• Proficiency in Microsoft Office;
• Excellent communication and presentation skills;
• Excellent organizational skills;
•  Professional attitude and appearance;
• Ability to be resourceful and proactive when issues arise;
• Ability to multi-task, prioritize, and manage time effectively;
• Customer orientation and ability to adapt/respond to different types of characters;
• Proven work experience as a Receptionist, Front Desk Representative, or similar role.