Senior Procurement Officer

Reporting directly to the Site Lead/Site Service Manager, this role operates on-site at the client's bank facility in Vietnam and manages the end-to-end procurement process for all IFM services and materials.

The Senior Procurement Officer holds full accountability for the complete vendor lifecycle—from vendor selection, competitive pricing analysis, and contract negotiation through service compliance verification, quality assurance, and payment reconciliation between client, JLL, and vendors. This includes onboarding vendors to JLL/client operational systems, managing cost efficiency, mitigating supply risks, and ensuring strict compliance with company policies and applicable regulations.

Success in this role requires deep understanding of building technical systems, cross-functional coordination capabilities, and direct client engagement.

Key Responsibilities

IFM Procurement Execution

• Execute procurement processes for services and materials related to client office and soft services, building technical systems.

• Source, evaluate, and onboard service vendors/contractors, ensuring competitive quality and pricing 
• Support contract negotiations and manage supplier terms and conditions 
• Track and evaluate supplier performance against SLAs, escalating issues as needed

Vendor Lifecycle Management 
• Manage end-to-end vendor operations from onboarding through performance monitoring and payment processing 
• Maintain vendor documentation, contracts, and compliance records with high accuracy 
• Execute purchase order creation, supplier follow-up, deliverables tracking, and invoice validation 
• Ensure vendors understand and comply with JLL/client systems, processes, and IFM service requirements

Cross-Functional Coordination & Stakeholder Support
• Coordinate with Operations, Engineering, Finance, and EHS teams to gather procurement requirements and deliver solutions 
• Support client engagement by preparing procurement updates and responding to service-related queries 
• Build working relationships with vendors, internal teams, and client contacts

Cost Management & Process Compliance: 
• Implement cost control measures and identify opportunities for savings within assigned categories 
• Analyze spending patterns and support procurement strategy execution 
• Ensure accurate costing in service quotations and validate pricing competitiveness before submission
• Process invoices accurately, reconcile payments between client, JLL, and vendors, and maintain audit-ready documentation

Experience & Knowledge

• Minimum 5 years of procurement experience, preferably in facilities management, technical services, or MRO procurement

• Experience in bank industry with focus on maintenance services and contractor management (preferred)

• Manages procurement of materials and services supporting building technical systems (HVAC, electrical, fire and life safety, and MEP), along with maintenance and repair operations and soft services.

• Proven track record managing vendor relationships, contract negotiations, and supplier performance

• Strong capability in cost analysis, process improvement, and procurement KPI achievement

• Experience maintaining organized procurement records to support audit requirements and compliance verification

Core Competencies

• High attention to detail and accuracy: Meticulous in vendor onboarding, contract documentation, invoice processing, and quality verification

• Market awareness and supplier evaluation: Stay informed on pricing trends and supplier capabilities; evaluate and select vendors by benchmarking costs, assessing technical capability and track record, and identifying risks to ensure competitive pricing and reliable service delivery

Soft Skills

• Strong ability to work independently with minimal supervision 
• Excellent time management and ability to handle multiple procurement projects simultaneously 
• Flexible and adaptable in fast-paced, dynamic manufacturing environments 
• High sense of ownership, initiative, and proactive problem-solving approach. 

Education & Certifications

• Bachelor’s degree in business administration, Economy, or field related to Supply Chain.

• Fluent in English (spoken and written)