Supervisor, Pre-Production

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

About Pandora Production Vietnam

Pandora’s new jewellery crafting facility is located in the Vietnam–Singapore Industrial Park III (VSIP III), about 40 km north of Ho Chi Minh City. When fully scaled, the state-of-the-art facility will produce up to 60 million jewellery pieces annually and employ around 7,000 craftspeople. It is powered entirely by renewable energy and built to LEED Gold certification standards.

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Main purpose of the role:

Lead the Problem Solving function, manage Pre-Production operations, coordinate cross-functional activities, coach the team, and ensure successful handover to Mass Production.

Key accountabilities:

1.Problem Solving & Process Improvement

• Lead investigations into quality, process, and production issues during Pre-Production and Mass Production.
• Conduct root cause analysis and ensure timely implementation of corrective and preventive actions (CAPA).
• Analyze defect trends, process performance, and production data to identify improvement opportunities.
• Coordinate cross-functional teams to resolve complex manufacturing issues and validate corrective actions.

2.Pre-Production Operation

• Provide technical support during Pre-Production and resolve process issues to ensure product readiness for Mass Production.
• Collaborate with Product Engineering, Production, Quality, and relevant functions for a smooth transition to Mass Production.

3.Standardization & Knowledge Transfer

• Review and maintain WI, SOP, and process standards based on validated improvements.
• Standardize and share lessons learned and best practices across production areas.
• Deliver technical training, coaching, and problem-solving guidance to relevant team members.

4.People Management

• Develop team members’ technical and problem-solving capabilities, allocate tasks, and monitor performance.
• Foster teamwork and cross-functional collaboration to drive effective issue resolution.

V. Safety & Compliance

• Ensure compliance with company policies, quality standards, and EHS requirements.
• Promote a safe working environment and ensure improvement activities comply with safety standards.

VI. Project Management: Lead or participate in improvement projects and perform other assignments as assigned by the Manager.

- Diploma or Bachelor’s degree in any field; candidates with strong relevant experience may also be considered.

- Degree in Industrial Engineering, Mechanical Engineering, or a related field is preferred.

- Strong jewelry industry/product knowledge and technical expertise.

- Minimum 5 years of manufacturing experience, preferably in a process leadership role.

- Strong communication, teamwork, reporting, and presentation skills.

- Strong leadership, analytical, decision-making, and problem-solving skills.

- Good knowledge of process management, statistical tools, and continuous improvement methodologies (Lean Six Sigma, Kaizen, etc.).

- Proactive mindset with strong learning agility and ability to drive continuous improvement.

- Excellent organizational and time-management skills; able to prioritize and manage multiple tasks under pressure and tight deadlines.

- Proficient in MS Office (Excel, Word, PowerPoint), SAP/AX, with good English communication skills and the ability to lead cross-functional initiatives.