Technical Application Specialist (Wood Finishes)

1. Purpose

• Trouble Shooting – Root Cause Finding and Solution Given

• New Products Implementation – New Products or Production Line Trial Run and others

• Training – PPT format, included Region, Date, Attendee List, Photo and Training Content

• Technical Service – Customer visit, Product Portfolio Introduction or Explanation, Information & Intelligent Exchange

2. Key responsibilities

• Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers.

• Collects, filters and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling.

• Performs technical scans and audits at designated customers.

• Conducts in the testing process as well as in the implementation of new company products and technologies.

• Helps with process optimization and operational excellence at the customer’s location.

• Supports product development including, prototype selection and test markets.

• Implements standardized equipment, training program, technical sales representative training activities and standardized brand image.

• Monitors Market intelligence (innovations): products, process and equipment.

• Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.

• New products implementation - included trial run, partially work in lab to find tuning and others

• Training - products portfolio and knowledge training included root cause finding on general customer complaint to our technicians at customers field.

• Trouble shooting - We will assist lab and technician on customers complained majorly focus on line investigation, root cause finding and environment condition changes finding and others

• Bachelor's degree in Chemical Engineering or a related field.

• Minimum 5 years of experience in the wood coatings.

• Strong troubleshooting and technical problem-solving skills.

• Familiarity with customer production line processes and equipment.

• Good knowledge of NC, PU, AC, UV, and water-based coating systems.

• Proficiency in English and Chinese, with the ability to read, write, and communicate.

• Strong communication skills, ability to work independently, and a logical, analytical mindset