Thực Tập Sinh Chăm Sóc Khách Hàng - Customer Service Intern

1.  Customer Support:

·         Respond to customer inquiries via email, chat and social media (and hotline after training), following team guidelines and under supervision.

·         Escalate complex cases and complaints to the CS Executives or Team Leader.

2.  Product & Policy Learning:

·         Learn product information and company policies (ordering, delivery, return/exchange, warranty) to give customers accurate information.

·         Join training sessions and shadow team members to build CS skills.

3.  Admin & Documentation:

·         Log customer interactions and keep case status updated in the system.

·         Support order tracking and follow-ups with related teams (warehouse, stores, delivery partners).

4.  Team Support:

·         Help collect customer feedback and prepare simple reports.

·         Support other ad-hoc tasks, especially during campaigns and peak seasons.

Relevant Experience:

·         Final-year student or fresh graduate in any major (Hospitality, Ecommerce, Business, Marketing, Communications or Languages is a plus).

·         No experience required; part-time experience in retail, F&B or any customer-facing role is a plus.

·         Good communication in Vietnamese; basic English.

Working Schedule: 05 days/week - rotating shift:

·         Morning shift: 08:30 – 17:30 (lunch break 12:30 – 13:30).

·         Afternoon shift: 12:30 – 22:00 (flexible 1.5-hour break; partly remote).

·         Morning shift only during the training period.