[AEON LONG BIÊN] TRƯỞNG QUẦY PHỤ KIỆN THỜI TRANG (SBA)

Job Description

• Operations duties
  a. Merchandise management
  - Supervise Group Leader(s) and General Staff to ensure:
  • Merchandise is fully replenished, in good conditions & quality.
  • All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
  • Changing price label (if necessary) is completed before store opens.
  - Order stock directly with Suppliers and receive stock from MMD.
  - Verify and approve inventory orders raised by Group Leader(s).
  - Plan manpower, prepare and attend bi-annually Stock Take as scheduled.
  - Support Foodline with monthly Stock Take as directed by supervisor.
  - Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays.
  b. Non-merchandise management
  - Supervise Group Leader(s) and General Staff to ensure:
  • Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
  • Sales floor is kept clean & tidy
  • All backrooms are locked in good conditions
  • POP execution is carried out properly
  • Fire safety procedure is carried out properly
  - Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
  - Execute store opening & closing as directed by supervisor.
• Customer service
  - Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.
  - Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
  - Handle customer complaints raised by Group Leader(s), difficult and complicated sales.
  - Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
• Sales and Profits
  - Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates.
  - Brief promoters on promotion scheme.
  - Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division.
  - Overall plan and supervise the execution of promotion schemes.
  - Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity.
  - Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager.
• Manpower management
  - Plan Monthly Division’s duty roster and manpower schedule.
  - Ensure sufficient manpower during business in ad-hoc situations.
  - Monitor Group Leader(s), General Staff and Promoter’s attendance and attire.
  - Approve duty roster, shift plan raised by Group Leader(s).
  - Be responsible for Group Leader(s) and General Staff’s performance.
  - Take part in recruitment & selection activities for Division’s staffing.
  - Motivate, training and develop staff in order to encourage their professional development.
  - Identify potential staff for succession planning purposes.
  - Build and promote team work spirit.
• Rules and Regulations
  - Follow all working procedures, the company’s policies, rules and regulations.
  - Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.
• Other duties
  - Opening & closing Store.
  - Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
  - Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.

• Have ability to relocate to other Stores as per Company’s assignment is a plus

Job Requirement

• Strong analytical skill, good at data/figures
• Fluency in Vietnamese and English languages (both written and oral)
• Teamwork skill: Actively promote team work
• Service orientation: customer service minded
• Leadership: Acting leadership by example
• Good presentation, problem solving and sales skills
• Computer skill (Word, Excel, Powerpoint).
• Ability to cope with stressful situation at work
• Self-disciplined with ability to work independently
• Be able to work at shift & on Public holidays