Benefits

Laptop
Insurance
Uniform
Incentive bonus
Training Scheme
Salary review
Annual Leave

Job Description

I. Job Overview

This position is responsible for overseeing the airfreight product performance including operations & customer services

II. Roles and Responsibilities

Responsible for overall airfreight product performance
Work closely with Airlines & Commercial Team for the product development, client solution and growth plan
Responsible for client implementation and managing the customer service & daily operation
Follow the customer’s KPIs and SOPs strictly
Monitor the KPIs and internal SOPs of the team carefully
Motivate the team to be proactive in securing ad-hoc business by quoting the most competitive rates and on time.
Follow up daily operation of both air export and import shipment, planning and allocation of staff duties and process.
Ensure maintain high levels of Customer Service & operation smoothly
Train & coach all staffs the internal systems and find ways to automate the process than manual process.
Build and maintain the good relationship with airlines and customers
Control the operation cost effectively, find the solutions to improve the cost if any
Manage the budget of air department weekly/monthly & provide the reporting to Directors/Finance Team on time
Coordinate to ensure our service commitments fulfilled and meeting customers' requirements
Internal documentation process:
Docs should be issued correctly:
File must be completed before deadline
Update the rate, schedule, information from airlines on time & exactly
Take care Internal & External customers
Take care customer careful & satisfy the customer requests
Work closely with others BUs to get the full information to handle the shipment
Support others BUs to provide the best service to the customers
Follow the customer KPIs and SOPs

Job Requirement

YÊU CẦU CÔNG VIỆC

Degree holder in Global Supply Chain, Logistics or Transportation is preferred.
Minimum 6 years’ experiences in air freight industry and at least 2-years in managerial experience.
Good understanding and experience in air freight consolidations, airline operations, airport operations.
Understanding of verticals likes DG, E-commerce, Chinese is a plus.
Independent, strong leadership, team spirit, highly adaptable
Flexible, hands-on, able to work under pressure, detail-oriented with strong analytical and problem-solving skill, can meet tight deadlines
Strong communication and interpersonal skills
Proficiency in Microsoft Office – Excel, Word and PowerPoint
Fluent written and spoken English