Assistant Customer Service Manager

Job Description

• Manage daily customer service tasks including order processing, order tracking, delivery, leadtime, AR collection, account allocation to CS staff, etc…

• Effectively manage performance and workload of CS team.

• Monitor ERP system from beginning to the end to ensure customer information and order status are updated accurately

• Manage customer expectations regarding communication, complaints, after-sales service

• Propose solutions to support sales development capabilities to ensure service quality and meet customers’ requirements.

• Propose solutions to handle customer complaints according to the Company procedures and service standards.

• Be responsible for coaching and training existing CS staff and newly joined CS staff on customer service mindset and daily tasks

• Build a team with strong knowledge who can consult and good problem solving to customers.

• Other tasks assigned by Manager

Job Requirement

Bachelor’s degree.

• At least 2-year experience in similar supervisor positions

• Fluent in English (Chinese is an advantage)

• Good computing skill.

• Customer oriented and excellent customer service skills.

• Good organizational skill.

• Good data analysis and report