Customer Service _ Tiếng Anh

Job Description

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint, ...

• Providing accurate, valid, and complete information by using the right tools, methods, and processes.

• Ensuring a high level of customer service and a positive guest experience.

Job Requirement

• Fluency in English (Speaking, listening, writing, and reading) - working 100% English.

• Ability to adapt and work well under pressure in a fast-paced environment.

• Ability to take ownership and solve problems.

• Positive and resilient attitude.

• Minimum high school diploma or equivalent.

• At least 6 months in Customer Service role.

Work Time: 24/7, 2 days off per week, arranged by team leaders. 

• Day Shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00. 

• Night Shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00. 

Salary 

• Base salary: 8.000.000vnd/month. 

• Meal Allowance: 500.000vnd/month. 

• Voice allowance: 1.000.000vnd/month (If the candidates handle voice). 

• Complexity allowance: 2.000.000vnd/month (If the candidates handle voice for Flight Ticket and Reservation).

• Monthly KPI incentive: 900.000 – 1.200.000vnd. 

Benefits 

• 14 Annual leave per year. 

• Computer provided. 

• 100% English Environment. 

• Global training program. 

• Annual review. 

• 13th pay salary. 

Venue: Toà nhà QTSC 1 TẦNG 4 - Công Viên Phần Mền Quang Trung - P. Tan Chánh Hiệp - Quận 12 - HCM