Benefits

Job Description

Effectively manage performance and workload of CS team.
Monitor ERP system from beginning to the end to ensure customer information and order status are updated accurately
Manage customer expectations regarding communication, complaints, after-sales service
Propose solutions to support sales development capabilities to ensure service quality and meet customers’ requirements.
Propose solutions to handle customer complaints according to the Company procedures and service standards.
Be responsible for coaching and training existing CS staff and newly joined CS staff on customer service mindset and daily tasks
Build a team with strong knowledge who can consult and good problem solving to customers