Customer Service Associate Manager

Job Description

Yes4All is one of the leading brands for home sporting goods & furniture in the e-commerce market. Founded in 2010, we have strived to be the world leader in e-commerce enablers in term of trading, product creating and e-commerce servicing. Based in California with an operation office in HCMC, we have more than 500 young and talented members with expert knowledge and experience in the e-commerce industry.

We are on an ambitious journey to dominate not only US e-commerce market but also to enter new e-commerce markets of more than 15 countries in Europe, Asia and North America, not only Amazon channel but also Walmart, Wayfair among others. Besides, Home Sporting Goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E-commerce, Yes4All started to provide end-to-end ecommerce-enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.

Our mission: Connect the Worldwide Resources & create an innovative platform to bring products and services from innovators and manufacturers to worldwide customers more efficiently.

Our vision: To be the world leader of e-commerce enabler in term of trading, product creating, and e-commerce servicing.

I. JOB DESCRIPTIONS

Customer Support

• Technical Assistance: Help customers resolve technical issues with products or services.
• Problem-Solving: Diagnose problems and provide solutions or escalate to higher-level support when necessary.
• Customer Training: Educate customers on how to use products effectively.
• Documentation: Keep detailed records of customer interactions and solutions provided.

Customer Intelligent

• Handle issues, build relationships and SWAT.

Customer Experience

• Customer Onboarding: Assist new customers in getting started with products or services.
• Relationship Building: Develop strong relationships with customers to foster loyalty.
• Proactive Support: Anticipate customer needs and provide proactive support.
• Customer Retention: Implement strategies to retain customers and reduce churn (if any).

Leadership, Process & Continuous Improvement

• Team Leadership: Manage and lead a team of customer service representatives.
• Performance Monitoring: Evaluate team performance and implement improvements.
• SOP & Policy Development: Create and enforce customer service policies and procedures.
• Monitor and update processes and documentation in response to changes.

Job Requirement

II. SKILL AND EXPERIENCE

• Bachelor’s degree in business administration or relevant field.
• A minimum of 4-5 years of proven experience in a Sales Operations/Operations Management role.
• Having work experience in an E-commerce platform is a plus.
• Proficiency in Microsoft Office and customer service software.
• Good written English and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Good at time management, speed, teamwork, and multitasking. Ability to manage multiple
  projects across functions. Willing to learn, thrive in a fast-paced environment and have a can-do attitude.
• Strong analytical skills with consideration to company objectives. Proven track record of
  apply analytical techniques to solve supply chain problems

III. WHY YOU WILL LOVE JOINING US?

FOR YOU TO JOIN

• Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
• Salary review: annually or on excellent performance.
• Activities: company trips, team-building, and other customized monthly bonding events.
• Annual leaves: 16 days off and 01 Birthday Leave per year.
• Healthcare: annual health check, insurance according to Labor Law and extra PTI Insurance package.
• Working Environment: dynamic, friendly environments with working time flexibility (Mon-Fri), and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.

FOR YOU TO GROW

• Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e-commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge. 
• Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
• Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E-commerce and Supply Chain industry.

FOR YOU TO STAY

• People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
• Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
• Career path: Provide you a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.

And much more, join us and let yourself explore other fantastic things