Customer Service Executive

Job Description

- Drive the aligned sales turnover through the assigned customers

- Build and develop good relationship with accounts. Capture and solve occurred issue(s) relating to respective account.

- Responsible for fast feedback to customer once receive the enquiry.

- Sustains rapport with key accounts by making periodic visits;

- Provides feedback regarding increase/decrease of business as a base for appropriate management decision making.

- Provide information to QC / QA whenever CS received complain from customer

- Keep tracking base stock/ other stock status with Supply chain department.

- Maintains records and reports in an organized manner.

- Follow Team leader’s decision as well as company’s rules & regulation

Job Requirement

§  Excellent communication skills – verbal and written

§  Accurate computer skills

§  Working knowledge of software packages (applicable at the time)

§  Time management skills – self-motivator and work to strict deadlines

§  Flexible team player

§  Proficient in English